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Information not saving between devices

I just signed up and entered all my information on the my phone using internet browser: breeders, litters, pedigrees, etc...  I signed into my account from my laptop today and none of my information is there. None of my breeders, or litters, or scheduled tasks are there. I thought it was supposed to transfer and update from all devices? What's happened??


  • edited August 2016
    When you view from your phone, do you still see the information in there?

    Are you sure you are logging in with the same information on the laptop?

    What kind of phone and what kind of laptop do you have? What is the browser on the laptop?
  • I'm sure all my sign in information is correct. Everything is there when I use my phone, which is an iPhone 6, but my laptop (windows vista) which uses internet explorer, doesn't show anything and won't even let me enter new data.
  • Ok, I just checked your account, and the data is there, so the issue is with your laptop. Internet Explorer is not currently supported, but there are 2 free browsers you can download that will work great with Hutch:

  • Ok, I'll try that when I get back home. Thank you.
  • Let us know if you have any other issues.
  • Turns out I also had chrome already installed on my computer, so I signed in there and found all my information. I'm so relieved!! Thank you!
  • I'm glad you were able to access it!
This discussion has been closed.